Effective Date: 21 August 2026
Appoppanthadi (“Appoppanthadi”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website and services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or make a purchase through appoppanthadi.com.
By using our website, creating an account, placing an order, or submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. About Appoppanthadi
Business Name: Appoppanthadi
Business Type: Registered Proprietorship
Business Address: Chandra Nivas, Opposite CSI Church, Amaravila, Kottamom, Kerala – 695122, India
Website: appoppanthadi.com
Email: support@appooppanthadi.com
Customer Support: +91 79091 27386
2. Information We Collect
Depending on how you interact with Appoppanthadi, we may collect the following information:
Personal Information
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- Account or login information
- Order and transaction details
- Information provided when contacting customer support
Payment Information
Payments made through our website are processed through PhonePe and applicable payment service providers.
We may receive information relating to your transaction and payment status. Payment credentials, such as card, banking or other payment information, are processed through the applicable payment service provider and are not intended to be stored directly by Appoppanthadi.
Order and Product Information
We may collect information relating to:
- Products purchased
- Order history
- Delivery information
- Return, refund or exchange requests
- Customer communications
- Product or order-related preferences voluntarily provided by you
Technical Information
When you use our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website interactions
- Approximate usage information
- Cookies and similar technologies
3. How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Stitch and prepare made-to-wear garments after an order is placed
- Arrange product delivery
- Process payments
- Manage customer accounts
- Provide customer support
- Handle return, refund and exchange requests
- Communicate regarding orders, delivery and customer support
- Verify transactions where necessary
- Improve our products and services
- Improve website functionality and user experience
- Understand website usage and visitor behaviour
- Detect and prevent fraudulent or unauthorised activity
- Maintain business, accounting and operational records
- Comply with applicable legal and regulatory requirements
We may also use information for promotional communications in the future where permitted by applicable law and where appropriate consent or another lawful basis is required.
4. WordPress
Our online store is operated using WordPress.
WordPress provides the ecommerce infrastructure that enables us to operate our online store, manage products and orders, process customer interactions and provide ecommerce functionality.
Information submitted through the website may therefore be processed through WordPress and its applicable service providers in accordance with their respective policies and applicable law.
5. PhonePe
We use PhonePe to facilitate online payments.
When you make a payment, certain information required to process and verify the transaction may be shared with or processed by PhonePe and relevant payment service providers.
Appoppanthadi does not intend to store customers’ complete card, banking or other payment credentials on its own systems.
6. Analytics and Website Technologies
We may use website analytics, performance and related technologies to understand how visitors use our website, identify technical or usability issues, and improve our online experience.
These technologies may include tools such as:
- Google Analytics
- Microsoft Clarity
- Google Search Console
We may also use cookies and similar technologies for purposes such as:
- Website functionality
- Remembering preferences
- Analytics
- Understanding visitor behaviour
- Improving website performance
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Sharing of Information
Appoppanthadi does not sell your personal information as a business practice.
We may share relevant information with trusted third parties where necessary to operate our business and provide services to you, including:
- Shopify and related service providers
- PhonePe and applicable payment service providers
- Courier and logistics partners, including DTDC and India Post
- Technology and analytics providers
- Website service providers
- Professional advisors where necessary
- Government authorities or law-enforcement agencies where legally required
We only seek to share information that is reasonably necessary for the relevant purpose.
8. Shipping and Delivery Information
To deliver your order, we may share relevant customer information such as:
- Name
- Delivery address
- Mobile number
- Order details
with our logistics partners.
Our shipping partners may include DTDC, India Post and other applicable logistics providers.
For international orders, your information may also be processed or shared with service providers involved in international shipping, logistics, customs clearance or other services necessary to fulfil your order.
9. Made-to-Wear Orders
Appoppanthadi follows a made-to-wear approach for applicable garments.
We may keep fabrics and materials ready and stitch or prepare the garment after you place your order. Information relating to your selected product, size and order may therefore be used for the purpose of fulfilling and preparing your order.
10. International Customers
Appoppanthadi accepts orders from customers in India and other countries.
When you place an international order, your information may be processed or transferred through service providers involved in payment processing, ecommerce operations, shipping, logistics, customs clearance and other services necessary to fulfil your order.
Such processing may occur in jurisdictions outside your country of residence, subject to applicable law.
11. Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Retention of Information
We may retain personal information for as long as reasonably necessary to:
- Fulfil orders
- Provide customer support
- Maintain business and transaction records
- Resolve disputes
- Meet accounting, tax and legal obligations
- Prevent fraud or misuse
- Exercise or defend legal rights
When information is no longer required for legitimate business or legal purposes, it may be deleted or anonymised where appropriate.
13. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Raise questions or concerns regarding the processing of your information
To make a privacy-related request, contact us using the details below.
14. Children’s Privacy
Our website is intended for general consumers and is not specifically directed towards children.
We do not knowingly seek to collect personal information from children in violation of applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements.
Any updated version will be published on this page with a revised effective date.
16. Contact Us
For questions, requests or concerns regarding this Privacy Policy, contact:
Appoppanthadi
Chandra Nivas, Opposite CSI Church
Amaravila, Kottamom
Kerala – 695122, India
Email: support@appooppanthadi.com
Phone/WhatsApp: +91 79091 27386