Refund, Return & Exchange Policy
Effective Date: 21 August 2026
At Appoppanthadi, every product is carefully prepared and stitched after an order is placed, where applicable, before it reaches you.
Because of the made-to-wear nature of our products, returns are accepted only when there is a genuine issue, defect, damage, incorrect item, missing item or another issue attributable to Appoppanthadi.
We do not accept returns simply because a customer has changed their mind, no longer wants the product or wishes to return it for personal preference.
This policy applies to products purchased through the Appoppanthadi online store, including made-to-wear garments and other applicable products.
1. 24-Hour Reporting Requirement
Any issue with your order must be reported to Appoppanthadi within 24 hours of receiving the product.
Requests submitted after the 24-hour period may not be accepted.
Customers are therefore strongly advised to inspect their package and product immediately after delivery.
2. Mandatory Opening Video
A continuous and unedited opening/unboxing video is mandatory for any return, refund or exchange claim based on an issue with the order.
The video should:
- Begin before or at the time the package is opened
- Clearly show the package received
- Show the condition of the package
- Show the product received
- Clearly demonstrate the reported issue
- Be continuous and unedited
The opening video must be submitted along with the issue, return, refund or exchange request within 24 hours of delivery.
The video will be used to assess and verify the claim.
3. When Is a Return Accepted?
A return may be accepted where Appoppanthadi verifies that there is a genuine issue attributable to us.
Examples include:
Wrong Product
You received a product different from the one ordered.
Incorrect Product or Specification
You received an incorrect product, size, quantity or specification compared with your confirmed order due to an error from Appoppanthadi.
Manufacturing or Stitching Defect
The product has a genuine manufacturing, production or stitching defect attributable to Appoppanthadi.
Damage
The product has been damaged before or during delivery, subject to verification based on the submitted evidence.
Missing Item
An item included in the confirmed order is missing from the package.
Each claim will be reviewed before a refund or exchange is approved.
4. When Is a Return NOT Accepted?
Returns, refunds or exchanges are not accepted for:
- Change of mind
- Personal preference
- No longer wanting the product
- Choosing the wrong product voluntarily
- Selecting an incorrect size where the product has been stitched or supplied according to the customer’s selected size
- Colour preference where the product matches the displayed or ordered product
- Minor colour variation caused by photography, lighting or screen settings
- Personal styling preferences
- Damage caused after delivery by the customer
- Products that have been used, altered, washed or damaged after receipt
- Any issue that is not attributable to Appoppanthadi
5. Made-to-Wear Orders and Cancellation
Appoppanthadi follows a made-to-wear approach for applicable products. Fabrics and materials may be kept ready, while the garment is stitched or prepared after you place your order.
Once stitching, production or preparation of your order has started, the order cannot be cancelled.
However, if there is a genuine error in the product, stitching or order fulfilment attributable to Appoppanthadi, you may report the issue within 24 hours of delivery and submit the required opening/unboxing video.
If the issue is verified, you may choose an applicable refund or exchange, subject to the circumstances of the order and product availability.
6. Missing Items
If an item appears to be missing from your order:
Step 1: Report the issue within 24 hours of delivery.
Step 2: Provide the required continuous opening/unboxing video.
Step 3: Share your order details with customer support.
We will investigate the issue against the order and packing records and take appropriate action based on the findings.
7. Refund or Exchange
If Appoppanthadi verifies that the issue is attributable to us, the customer may choose between:
Option 1 — Refund
The customer may request a refund of the amount paid for the affected order.
Option 2 — Exchange or Replacement
The customer may request an exchange or replacement, subject to product availability and the circumstances of the claim.
If the requested replacement is unavailable, we may provide an appropriate alternative or process a refund, as applicable.
8. Refund Amount
For an approved return resulting from an error attributable to Appoppanthadi, the customer will receive a refund of the amount paid for the affected product or order, as applicable, including the original shipping charges where applicable to the approved claim.
Appoppanthadi will bear the applicable return shipping cost for an approved return arising from an error attributable to us.
9. Refund Processing
Once the returned product has been received and inspected, where a return is required, and the claim has been approved, the refund will be initiated within 5–7 business days.
The actual time taken for the amount to appear in the customer’s account may depend on the payment provider or financial institution.
Refunds will generally be processed through the applicable original payment method, subject to the payment provider’s procedures.
10. Return Shipping
Where we verify an error attributable to Appoppanthadi, we will bear the applicable return shipping cost.
Customers should not independently ship a product back without first contacting customer support and receiving instructions regarding the return process.
11. International Orders
The same 24-hour reporting requirement and mandatory opening-video requirement applies to international orders.
If an issue attributable to Appoppanthadi is verified, the customer may choose a refund or exchange in accordance with this policy.
International returns or exchanges may require additional coordination depending on the destination, courier availability, applicable logistics arrangements and the nature of the approved claim.
12. How to Report an Issue
If you believe there is a genuine issue with your order:
Step 1
Record a continuous opening/unboxing video while opening your package.
Step 2
Contact Appoppanthadi within 24 hours of delivery.
Step 3
Provide:
- Order number
- Customer name
- Contact number
- Description of the issue
- Opening/unboxing video
- Relevant photographs, if requested
Step 4
We will review the information and determine whether the issue is eligible under this policy.
Step 5
If your claim is approved, you may choose between an applicable refund or exchange.
13. Customer Support
For online orders and return, refund or exchange-related queries:
Appoppanthadi
Phone/WhatsApp: +91 79091 27386
Email: support@appooppanthadi.com
Business Address:
Chandra Nivas, Opposite CSI Church
Amaravila, Kottamom
Kerala – 695122, India
14. Policy Changes
We may update this Refund, Return & Exchange Policy from time to time.
Any revised policy will be published on our website with the updated effective date.